Frequently Asked Questions

Below FAQ are some common questions and concerns.
If you have other questions, please just send it to support@rokr.co.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 12 - 36 hours!

Payments & Orders

For our UK-based customers, a 20% VAT is included into our prices.

However, for our international buyers, VAT is not added upon checkout. This is because, upon your order reaching its destination, your local authorities might levy import duties or taxes separately.
After completing your order, we send a confirmation email your way. This email contains a link that lets you download your invoice, encompassing all necessary details.

If you require more assistance, feel free to reach out to us.
Certainly! At ROKR, we provide financing options. When checking out, you might notice options like Klarna and, if you qualify, PayPal Credit.
If you need any changes made to your order, we urge you to contact our team immediately. However, if your order has already been dispatched, this might not be possible.
Certain modifications might affect your vehicle's warranty, while others might not.

Regrettably, we can't confirm whether our products will interfere with your warranty. Different companies maintain distinct policies. We recommend consulting with your warranty or finance provider or dealership for clarity.

Yes, we can at our HQ in Birmingham (B11 2PP).

Too far? Contact us and we may be able to recommend a company more local.

Returns

Shipping

Unable to find satisfactory answers ? Contact Support