Below FAQ are some common questions and concerns.
If you have other questions, please just send it to support@rokr.co.
Filter by Topic
All
- All
- Payments & Orders
- Returns
- Shipping
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 - 36 hours!
Payments & Orders
Q: “Do you charge VAT on my order?”
For our UK-based customers, a 20% VAT is included into our prices.
However, for our international buyers, VAT is not added upon checkout. This is because, upon your order reaching its destination, your local authorities might levy import duties or taxes separately.
However, for our international buyers, VAT is not added upon checkout. This is because, upon your order reaching its destination, your local authorities might levy import duties or taxes separately.
Q: “How do I get a VAT invoice?”
After completing your order, we send a confirmation email your way. This email contains a link that lets you download your invoice, encompassing all necessary details.
If you require more assistance, feel free to reach out to us.
If you require more assistance, feel free to reach out to us.
Q: “Are there any financing option for my order?”
Certainly! At ROKR, we provide financing options. When checking out, you might notice options like Klarna and, if you qualify, PayPal Credit.
Q: “How can I change or cancel my order?”
If you need any changes made to your order, we urge you to contact our team immediately. However, if your order has already been dispatched, this might not be possible.
Q: “Will your products affect my vehicle warranty?”
Certain modifications might affect your vehicle's warranty, while others might not.
Regrettably, we can't confirm whether our products will interfere with your warranty. Different companies maintain distinct policies. We recommend consulting with your warranty or finance provider or dealership for clarity.
Regrettably, we can't confirm whether our products will interfere with your warranty. Different companies maintain distinct policies. We recommend consulting with your warranty or finance provider or dealership for clarity.
Q: “Can you fit the parts I buy?”
Yes, we can at our HQ in Birmingham (B11 2PP).
Too far? Contact us and we may be able to recommend a company more local.
Q: "Do you provide a warranty on your parts?"
Returns
Q: “What is your returns policy?”
Q: “How long will my refund take?”
Q: “How do I return my order?”
Q: “My item arrived damaged, faulty or not as described. What do I do?”
Shipping
Q: “How do I track my order?”
Q: “Why do I need to pay customs/import duties in my country if I've paid shipping charges?”
Q: “Do you ship outside the UK?”