Warranty

ROKR Warranty Policy

Last updated: 25th August 2023

1. Warranty Scope & Duration

1.1. This Warranty Policy applies to carbon fibre parts ("Products") sold by ROKR LTD ("ROKR") through its online shop, accessible at https://rokr.co/.

1.2. ROKR warrants that, under normal use and service, the Products will be free from defects in materials and workmanship for a period of six (6) months from the original date of purchase (the "Warranty Period").

2. Remedies

2.1. If a Product fails due to defects in materials or workmanship during the Warranty Period, ROKR will, at its sole discretion, either:

  • Replace the Product with the same or a equivalent product
  • Provide a full or partial refund of the original purchase price

3. Exclusions & Limitations

3.1. This warranty does not cover:

a) Products that have been modified, altered, or repaired by non-authorised personnel.
b) Damages caused by misuse, abuse, accidents, exposure to extreme temperatures, solvents, abrasives, or other external environmental causes.
c) Normal wear and tear.
d) Products that were not installed, operated, or maintained in accordance with product instructions and use conditions.

4. Warranty Claim Process

4.1. To make a warranty claim, the customer must:

a) Contact ROKR customer support at info@rokr.co within the Warranty Period, detailing the nature of the defect.
b) Provide proof of purchase, such as the original receipt or order confirmation.
c) Follow any troubleshooting steps provided by ROKR customer support.

4.2. If the product is determined to be defective and covered by the warranty, ROKR will provide information on how to return the product.

5. Limitation of Liability

5.1. ROKR's maximum liability under this warranty is limited to the purchase price of the Product. ROKR shall not be responsible for special, incidental, consequential, or indirect damages.

6. Statutory Rights

6.1. Consumers have legal rights under the UK Consumer Rights Act 2015. This warranty does not affect those rights.

7. General Provisions

7.1. If any provision of this warranty is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

7.2. This warranty is governed by the laws of the United Kingdom.

Thank you for choosing ROKR. We are dedicated to ensuring the longevity and quality of your carbon fibre parts. If you have any questions or concerns about this warranty or any of our products, please contact us at info@rokr.co.